Shipping policy

Kind Mask | Shipping & Delivery Policy

By completing a purchase on our website, you acknowledge and agree to the following shipping and delivery terms:

Order Processing & Fulfillment

Daily Cut-off:

Orders placed before 4:00 PM Eastern Time (Monday–Friday, excluding holidays) ship the same business day.

Exceptions: In rare cases (e.g., address verification, fraud prevention, inventory discrepancies, or operational disruptions), shipment may be delayed. If we are unable to ship within the timeframe stated above, we will notify you with available options.

No Changes: Due to our automated fulfillment system, once an order is placed, we cannot cancel it, modify the contents, or change the shipping address or shipping method. Please verify all details before finalizing your purchase.

Shipping Accuracy & Address Errors

Customer Responsibility: Customers are responsible for providing an accurate and complete shipping address at checkout.

Address Errors: Delivery issues resulting from an incorrect or incomplete address provided at checkout are not eligible for refund or complimentary replacement, except where required by applicable law.

Delivery Estimates & Carrier Delays

Estimates Only: All delivery dates provided at checkout are carrier estimates and are not guarantees.

No Delay Refunds: Kind Mask does not issue refunds, credits, or cancellations solely for orders delivered outside of the estimated timeframe due to carrier delays, weather, or service interruptions.

Delivered Packages & Missing/Stolen Parcels

Delivered Status: If a parcel is marked “Delivered” by the carrier, the customer is responsible for retrieving it promptly and ensuring a secure delivery location.

Missing/Stolen After Delivery: If tracking shows “Delivered” but you cannot locate the parcel, you must notify us at hello@planetofkind.com within three (3) days of the delivery scan. We may assist in reviewing available carrier delivery data (including GPS details where available), and any final resolution remains at our sole discretion.

Holds, Pickup Requirements, and Carrier Investigations

Carrier Holds: If a parcel is placed at a holding facility or postal office for pickup, it is the customer’s responsibility to retrieve it within the carrier’s designated timeframe. Delivery failures caused by non-collection may not be eligible for refund or replacement.

Open Claims: If a claim is filed with a shipping provider regarding a lost or delayed parcel, no resolution will be provided until the carrier investigation is completed and a final status is issued.

Shipping Restrictions (PO Boxes)

Physical Address Required: We are unable to ship orders to PO Box addresses. A valid physical street address must be provided at checkout. Orders submitted with a PO Box address may be delayed or not successfully delivered.

Signature Requirements

For security and fraud prevention, certain orders may require a signature upon delivery. If you waive a signature requirement through the carrier’s portal, any resolution for missing or stolen parcels may be limited or denied based on the information available and the carrier’s confirmation of a successful signature-released delivery.